We at Movado Group, Inc. (“MGI”) along with our subsidiaries and affiliates (collectively,“Movado Group”) respect your concerns about privacy.
Our Sites are not designed for, directed to, or intended for children, and we do not knowingly collect personal information from or about children. If you are under 16, do not use our Sites or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or username you may use. If you believe Movado Group may have personal information about someone under the age of 16, please contact us.
Movado Group is a group of affiliated companies that design, make, promote, and distribute watches, jewelry, eyewear, accessories, and related products. Movado Group owns the Movado®, MVMT®, Olivia Burton®, Concord®, and Ebel® brands, and it is the worldwide authorized licensee in the watch category (and for certain licensors also in the jewelry category) for other brands, including Coach®, Hugo Boss®, Lacoste®, Scuderia Ferrari®, and Tommy Hilfiger®. Certain members of the Movado Group also sell these products directly to consumers through online and mobile applications or in Movado Company Stores.
Movado Group has contracted with U.S. Direct E-Commerce Limited, trading as eShopWorld, a company registered in Ireland under company registered number 479237, to make certain Movado Group products sold through some of our ecommerce sites available in select international markets. Consumers placing an order through eShopWorld will be subject to eShopWorld’s terms and conditions of sale and privacy policies and practices. eShopWorld will guide consumers through the steps they need to take to place an order and make a payment through them and, after the order has been placed, eShopWorld will be responsible for order fulfilment, returns, and customer support.
The definition of personal information, or personal data, varies from country to country and state to state. For example, the EEA and Switzerland have defined personal data as any information relating to an identified or identifiable natural person. In contrast, the State of California has defined personal information as information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. As you can see, these definitions overlap, but they are not the same.
While it is important to understand what personal information is, it is equally important to understand what personal information is not. Personal information does not include deidentified, aggregated, anonymized, or pseudonymized data.
Deidentified data is information that cannot reasonably identify or be connected to a particular person. Aggregated, anonymized and pseudonymized data are subtypes of deidentified information. In each instance, identifying links have been removed.
Aggregated data is information that relates to a group of individuals and from which individual information has been removed. Aggregated data may be derived from your personal information but is not itself personal information. For example, we may aggregate your Usage Data with Usage Data from others to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal information so that it can directly or indirectly reasonably identify you, then we will treat the combined data as personal information.
Anonymized data is information where the direct identifier has been removed, but the information still refers to a single user or account. Pseudonymization replaces the original identifier with a different identifier. For example, we may remove your name and replace it with a series of numbers. While anonymized or pseudonymized data may once have been personal information, after the links to identity are removed it no longer is.
We collect the following types of personal information:
Please keep in mind that information categories or examples mentioned above may not by themselves be personal information but instead only become personal information when combined with other elements. For example, demographics data and details about the products and services you purchase from us are not personal information unless they are or reasonably can be combined with Identity Information or other information that connects them to your identity.
Enhanced legal protections apply to certain special categories of personal information, such as race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about health, and genetic and biometric data. Although we reserve the right to collect such information about you to the extent legally permissible, when you provide us with User Content or other information, please do not include any of these special categories of personal information, especially about another person.
We use different methods to collect information from and about you. These methods include:
⁃ Create an account;
⁃ Purchase or seek to purchase our products;
⁃ Use or apply for services (such as warranty, after-sales service, or in-store WiFi);
⁃ Subscribe to our newsletter;
⁃ Request marketing materials be sent to you;
⁃ Enter a competition, promotion or survey;
⁃ Interact with us on social media;
⁃ Apply for a job; or
⁃ Give us feedback.
⁃ Technical, Demographics, Marketing & Communications, and/or other Information from analytics providers and search information providers;
⁃ Contact, Payment, Transaction and/or other Information from payment processor, fraud detection and prevention companies, and providers of technical and delivery services;
⁃ Identity, Contact and/or other Information from publicly available sources;
⁃ Identity, Contact and/or other Information from friends or people you know and who have asked us to communicate with you;
⁃ Identity, Contact, Profile, Demographics, Usage, User Content, Friends, and/or other Information from social media channels like Facebook, Instagram, Pinterest, and Twitter;
⁃ Identity, Contact, Profile, Usage and/or other Information from advertising networks and marketing lists; and
⁃ Identity, Contact, Profile, and/or other Information from marketing insights companies like Experian.
When you go to our websites, open our emails, use our apps or “smart” wearable devices, interact with Movado Group-related social media sites or tools, widgets, or plug-ins (all digital and physical sources, our “Sites”), we and third parties may collect certain information by automated means, such as cookies, pixel tags, embedded scripts, and flash LSOs (collectively, “Cookies”).
A “cookie” is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser or the hard drive of your computer or other electronic device like a tablet or smart phone. The identifier is then sent back to the server each time the browser requests a page from the server.
“Pixel tags” (also called clear GIFs, 1x1 GIFs, web beacons, pixels, tracking pixels, web bugs, tracking bugs, tags, web tags, and page tags) are small blocks of code on a webpage or email that allow websites to do things like read and place cookies. In contrast to cookies, which are stored on a user’s device, pixel tags are embedded in web pages or other content. The resulting connection can unobtrusively (usually invisibly) allow the collection of “clickstream data,” which is information about the links and other content a user views while, for example, browsing a site or reading an email.
“Embedded scripts” are programming code designed to collect information about your interactions with the Sites, such as the links you click. The code is temporarily downloaded onto your device from our web server or a third party and is active only while you are connected to the Sites.
“Flash LSOs” (also called flash cookies) are local shared objects used to store your preferences for volume control or to personalize certain video features. Flash cookies are different from browser cookies because of the amount and type of data and how the data is stored.
Cookies may be either “persistent” cookies or “session” Cookies. A persistent Cookie will be stored and will remain valid until its set expiration date, unless deleted by the user before the expiration date. They basically allow us to remember your preferences, such as language and other local settings, to make your next visit faster and easier. A session Cookie, on the other hand, will expire at the end of the user session when the web browser is closed. We and the third parties we permit to place Cookies on our Sites use session Cookies to manage and measure your access and use during a single browser session. They ensure the best performance of the electronic service we offer through our Sites.
There are several types of persistent and session Cookies, and internal and external Cookies, including:
A complete listing of all of the types of information and uses of Cookies is not practicable, and the examples described above should not be considered exhaustive. However, our uses will be of the general nature described.
Most of the information captured by Cookies will not directly identify you. The data we collect through Cookies may include unique device identifier; browser characteristics; device characteristics; operating system; language preferences; referring URLs; information on actions taken on our site; dates and times of Site visits, downloads, and activations. In some circumstances, however, Cookies do collect personal information.
When visiting one of our Sites on a particular device, you may see a banner that allows you to accept or reject certain types of Cookies. After you have made your selection, the banner will not appear again on that device for that Site for a period of time unless you clear your Cookies by adjusting your browser settings. However, please be aware that disabling, blocking, or deleting Cookies in your browser settings may impact your experience on all sites you visit, not just our Sites. Should you wish to change your Cookies settings for our Sites only, you may use the Manage My Cookies tool.
Please remember that you may need to repeat your Cookies selection on each separate device you use to access our Sites and for each individual Site you visit.
Additionally, some third parties may provide services to help you opt out of receiving online advertisements from their networks. Visit: http://optout.networkadvertising.org for more information. Movado Group is not responsible for these third party services.
Movado Group collects, uses, and shares personal information to perform a variety of business functions and for any purpose required or permitted by law. For example, Movado Group collects and uses personal information:
If we need to use your personal information for an incompatible purpose, we will notify you and explain the legal basis under which the information will be used.
For more information about the legal bases on which we rely for the processing of data when the General Data Protection Regulation (GDPR) applies, please read The GDPR Applies to Me, What Else Should I Know?
We may share non-personal information (including deidentified and aggregated information) in our discretion and without restriction.
We may share your personal information within the Movado Group of affiliated companies worldwide. Click here for a list of Movado Group companies that share consumer personal information
We also may share your personal information with external companies who perform services on our behalf based on our instructions. We do not authorize these service providers to use or to disclose the data except as necessary to perform services on our behalf or to comply with legal requirements. Examples of these service providers include entities that process credit card payments, manage and reduce our credit risk, verify information, fulfill orders, and provide web hosting, analytics, and marketing services.
Where permitted by law or as instructed by you, we may share your personal information with other third parties for those parties’ own purposes, such as to offer products or services that may interest you. For example, personal information is shared in connection with third party interactions. For more information about this, please read What Should I Know About Third Party Interactions?
In addition, we may disclose information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities or other government officials, (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity, (iv) to third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets, and/or (v) to new owners who have acquired or have merged with our business.
Certain functionality on our Sites may permit interactions that you initiate between the Sites and a third-party website or service (“Third Party Interactions”). For example, you may be invited: (a) to “like” or “share” content from the Sites on or to other websites or services, (b) to transmit content to the Sites from your account on a third party website or services account, (c) to apply for or use purchase financing or other third-party services related to your transaction (such as PayPal, Apple Pay, Stripe, Shopify, Affirm, etc.), (d) to enable discounts and promotions available through third party sites, such as Rakuten and Honey, (e) to submit a review, (f) to register for an account and login through social networking sites such as Facebook and Twitter (each an “SNS”), or (g) to otherwise connect the Sites to a third party website or services, such as through an application programming interface (API) made available by Movado Group or a third party.
In addition, if you choose to use a Third Party Interaction, information you post or provide access to may be publicly displayed on the Sties or by the provider of the social feature that you use. Similarly, if you post information on a third party platform that references the Sites (for example, by mentioning one of the Sites or by using a hashtag associated with one of the Sites in a tweet or status update), your post may be published on our Sites in accordance with the terms of the third party website or service. Also, both Movado Group and the third party may have access to certain information about you and your use of the Sites as well as the third party website or service. In addition, we may receive information about you in connection with other users’ use of Third Party Interactions (for example, we may learn that you are someone’s “friend” or “connection” or receive other information that the other user enables us to receive).
MGI has entered into agreements with its subsidiaries resident in the EEA and Switzerland to ensure that adequate protection be given to personal information transferred from the EEA and Switzerland to the United States. These agreements are based on “standard contractual clauses” promulgated by the EU and Swiss governments. Copies of the non-confidential provisions of these agreements are available by Contacting us.
If you are a resident of the EEA or Switzerland, please Contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA or Switzerland.
We maintain administrative, technical, and physical safeguards designed to protect personal information against accidental, unlawful, or unauthorized destruction, loss, alternation, access, disclosure or use. While no safeguards are infallible, we take data security seriously and believe that we have implemented appropriate measures to minimize the risk of data breaches. However, we cannot guarantee the security of your data transmitted over the internet, and we do not warrant the security of any information, including personal information, which you transmit to us over the internet.
Generally, unless we are required by law to do so, we do not rely on consent as a legal basis for collecting, using, or sharing your personal information. There are many times when we need to collect, use, or share personal information from or about you, such as when required by law, to provide products or services, to comply with contractual obligations, or for employment purposes. If you fail to provide that information when requested, or if you instruct us not to collect, use, or share your personal information, we may not be able to perform. For example, we may not be able to process your order, maintain your shopping cart, send you promotions, or provide you with other goods and services. In such a case, we may have to cancel a product or service you have with us. We will endeavor to notify you before doing so.
However, we strive to provide you with choices regarding certain personal information uses, particularly around marketing and advertising. You can change those choices at any time by clicking the “unsubscribe” link on the communication sent to you, by managing your Cookies settings, or by Contacting us. When you unsubscribe, we will stop sending you direct marketing communications but may continue using your personal information for other purposes for which a different lawful basis for processing exists.
We offer you certain choices in connection with the personal information we collect about you, such as how we communicate directly with you. To update your preferences, to ask us to remove you from our mailing lists, to exercise your rights, or to submit a request, please use our fillable webform, contact us by mail, or call Customer Service. You can also unsubscribe from our mailing lists by following the “Unsubscribe” link in our emails.
To the extent permitted by law, you also may contact us to request access to the personal information we maintain about you or to request that we correct, amend, delete, or block the information. Once we have received your request, we many need to contact you for additional information to confirm your identity and verify your rights. This helps us to ensure that personal information is not disclosed to a person who does not have the right to receive it. It also may help us to speed up our response.
If you are a resident of the EEA or of Switzerland, you have the right to make a complaint at any time to the European Data Protection Supervisor, to the Data Protection Authority in the applicable EU Member State, or to the Swiss Federal Data Protection and Information Commissioner. A list of EEA authorities is available at http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm. We would, however, appreciate the chance to respond to your concerns before you approach these governmental agencies, so please contact us in the first instance.
For more information about the rights granted under the General Data Protection Regulation, please read The GDPR Applies to Me, What Else Should I Know?
For more information about the rights granted under the California Consumer Privacy Act, please visit our California Privacy Center.
We will retain your personal information for as long as we believe it is needed to fulfill the purpose(s) we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. In general, we will retain consumer personal information for as long as we engage with the consumer and, following that period, we will retain the personal information for as long as is reasonably necessary under the circumstances.
To determine the appropriate retention period for consumer personal information, we may consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of the personal information, the administrative burden to delete the personal information, the purposes for which we process the personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances we may anonymize your personal information for analytical, statistical, or other purposes, in which case we may use or share this information indefinitely without further notice. Similarly, we may use or share aggregated data indefinitely without further notice.
Movado Group, Inc. processes personal information on behalf of its subsidiaries. The Movado Group of companies are:
Movado Group, Inc.
650 From Road, Ste. 375
Paramus, NJ 07652
Movado Retail Group, Inc.
650 From Road, Ste. 375
Paramus, NJ 07652
MGDL Distribution Pty Ltd
85 Bakehouse Road
Movado Group of Canada Inc.
One Main Street West
L8P 4Z5 Canada
MGI Luxury Trading (Shanghai) Co., Ltd.
Room 20F02, Plaza 889
1111 ChangShou Road
Peoples Republic of China
Movado Group France SAS
47 rue de la Chaussee d’Antin
MGI Luxury Group GmbH
Landsberger Str. 94
Movado Group Deutschland GmbH
Nördlicher Stadtgraben 4
German DPO: Melanie Massarik
Swissam Products Ltd.
29th Floor, Citicorp Centre
18 Whitfield Road, North Point
MGI Luxury Asia Pacific Limited
29th Floor, Citicorp Centre
18 Whitfield Road, North Point
MGI Distribución, S. de R.L. de C.V.
Torre Esmeralda III
Blvd Manuel Ávila Camacho #32
Piso 6 Oficina 687
Col. Lomas de Chapultepec CP 11000
MGI Luxury Group B.V.
Prins Bernhardplein 200
1097 JB Amsterdam
Movado Group Nederland B.V.
Prins Bernhardplein 200
1097 JB Amsterdam
City Time Distribución, S.L.
Avenida Doctor Severo Ochoa 47, 1°
Parque Empresarial Casablanca II
28100 Alcobendas, Madrid
Movado Watch Company SA
MGI Luxury Group SA
MOVADO Group UK Limited
We have set out below in table format (the “GDPR Table”) a description of the ways we plan to use personal data and which of the legal bases (other than your explicit consent) we rely on to do so if and when the GDPR applies, including whenever the subject of the personal data is a resident of the EEA or Switzerland. Although we generally do not rely on consent as a legal basis to collect or use personal data, for certain uses we may in fact obtain your explicit consent for doing so. In the GDPR Table “legitimate interests” means our interest in conducting and managing our business to enable us to give you the best products and services and the best and most secure experience and to grow our business. Although many things go into making this happen, to help you better understand what our legitimate interests are we have identified in the GDPR Table certain examples.
Note that under the GDPR we may process your personal data for more than one lawful ground depending upon the specific purpose for which we are using your data. Please Contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the GDPR Table below.
Where the GDPR applies, under certain circumstances you have rights in relation to your personal data, including the right to:
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. If we provide you with access to the data we hold about you, we will not charge you unless permitted by law. If you request further copies of this data from us, we may charge you a reasonable administrative cost. Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you our reasons for doing so.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us. If we have shared this personal data with third parties, we will notify them about your correction request unless this is impossible or involves disproportionate effort. You also may request details of the third parties to whom we have disclosed the inaccurate or incomplete personal data. Where we think that it is reasonable for us not to comply with your request, we will explain our decision to you.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully, or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. Where we are processing your personal data for direct marketing purposes you have the right to object to processing. You also have the right to object to processing in the event we do so to enable us to perform a task in the public interest or exercise official authority, or for scientific, historical, research, or statistical purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise, or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. If we have shared your personal data with third parties, unless it is impossible or involves disproportionate effort, we will use reasonable efforts to notify them about your request to restrict processing.
Request the transfer of your personal data to you or to a third party. On request, we can provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you seek to withdraw your consent. In the event you withdraw your consent, we will cease to use your data for that purpose unless we consider that there is an alternative legal basis to justify our continued processing of your information for this purpose, in which case we will inform you of this legal basis.
When you visit one of our after sales service Websites (mgiservice) you will be given directions about where to send your product for service or repairs. The entity to which you are directed will be the controller of your personal data for that purpose.
When you visit one of our other Websites or shop in person at a Movado Company Store, the controller of your personal data will be as identified in Which Movado Group Companies Process and Share Information?